Frequently asked questions
The most common questions about how Arcana works, answered.
Is Arcana safe to use?
Yes. We never custody your keys and we rely on regulated financial infrastructure operated by Soberana. You stay in control of your funds at all times.
Who custodies my money?
Custody and the operation of the financial rails are handled by Soberana, the regulated infrastructure provider. Arcana is the experience layer: we design the product, we do not take possession of your money.
Is Arcana regulated? Does it hold its own license?
Arcana is not a regulated entity in its own right and holds no financial license of its own. The regulated entity is Soberana, which operates the infrastructure. Arcana is the experience layer on top of it.
How much does it cost? What is the spread?
We charge a transparent 1–1.5% spread when converting between your money and USDC, versus the 2–3% typical at competitors. No hidden fees; final values are shown in the app before you confirm.
What is USDC and why 1:1 with the dollar?
USDC is a digital dollar (stablecoin) that aims to maintain a 1:1 peg with the US dollar, letting you move dollars digitally. Like all crypto it carries risk: no peg is guaranteed at all times.
How do I deposit and withdraw my money?
You move dollars between your bank account and USDC through Soberana's rails. You initiate and control each operation; final values are confirmed in the app before every movement.